2025 in Review: Lessons from AI, Sales, and Service and What’s Next in 2026
2025 was the year AI stopped being a buzzword and started showing up on the balance sheet.
For industrial service companies, the biggest gains didn’t come from shiny new tools, but from smarter use of data, better sales insight, and more efficient service workflows. At the same time, the gap between modern operators and those still “waiting to see” grew wider. As we head into 2026, the question isn’t whether AI will impact your business, it’s whether you’re using it to protect margins and grow at the same time.